Common questions

FAQ

Common questions about Auren products, plans, ordering, delivery, and installation.

Products

What window and door types do you supply?

We supply a range of architectural windows and doors, including sliding, hinged, bifold and pivot doors, plus fixed, awning, sliding, casement, louvre, double hung, and tilt-and-turn windows.

Can products be made to custom sizes?

Most projects are reviewed against the building plans or measurements so suitable sizes and configurations can be recommended.

Measuring and plans

What should I send with my enquiry?

Plans, opening sizes, sketches, photos, product preferences, and any relevant site notes are helpful.

Can I enquire before final plans are ready?

Yes. Early enquiries can help identify suitable product types and likely specification considerations.

Glass and performance

What glass options are available?

Glass options include toughened, laminated, Low E, insulated, privacy or coloured, and smart glass. We can help you select the right option based on your location, privacy, thermal, acoustic, and project requirements.

Can you help choose the right opening type?

Yes. We can recommend options based on airflow, clearance, access, view, and the way each room is used.

Ordering and lead times

How does the quote process work?

Send your enquiry, plans or measurements, and preferred product types. Auren will review the details and respond with recommendations or next steps.

How long will my order take?

Lead times depend on product type, size, finish, glass, and project volume. Auren Windows will confirm the expected timing for your order on a case-by-case basis.

FAQ